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Data Privacy Policy

Last updated: September 2025


1. Introduction

Welcome to Orange Sage Limited’s privacy policy. Orange Sage Limited respects your privacy and is committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data which we receive through various sources including when you visit our website or from third parties or when you participate in market research with us, and tells you about your privacy rights and how the law protects you.

2. Important information and who we are

Purpose of this privacy policy

This privacy policy aims to give you information on how Orange Sage Limited collects and processes your personal data, through your use of this website, including any data you may provide through this website, and in some cases where you choose to participate in research with us. This website is not intended for children, and we do not knowingly collect data relating to children. It is important that you read this privacy policy together with any other privacy policy or fair processing policy we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy policy supplements other notices and privacy policies and is not intended to override them.

Controller

We are the controller and responsible for your personal data.
Full name of legal entity: Orange Sage Limited
Email address: [email protected]
Postal address: 28 Booth Drive, Finchamstead, Wokingham, RG40 4HL

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK regulator for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

3. The data we collect about you

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

  • Identity Data includes first name, last name, username, or similar identifier.
  • Contact Data includes billing address, delivery address, email address and telephone numbers.
  • Financial Data includes bank account and payment card details.
  • Transaction Data includes details about payments to and from you and other details of services you have purchased from us.
  • Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
  • Usage Data includes information about how you use our website and services.
  • Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

We also collect, use, and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity.

What if you don’t provide data?

If you fail to provide data that is required by law or for a contract, we may not be able to provide the service you have requested. We will notify you if this is the case.

4. How is your personal data collected?

We use different methods to collect data from and about you including through:

  • Direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise.
  • Automated technologies or interactions. As you interact with our website, we automatically collect Technical Data about your equipment and browsing actions by using cookies and similar technologies.
  • Third parties or publicly available sources. We will receive personal data about you from various third parties and public sources.

5. How we use your personal data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • Where we have your consent to take part in research that we are conducting on behalf of our clients.
  • Where we need to perform the contract we are about to enter into or have entered into with you.
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
  • Where we need to comply with a legal obligation.

We use this data to deliver our services to you. We also use it for our legitimate interests, such as improving our website, understanding our marketing, and ensuring our business is secure.

6. Disclosures of your personal data

We may share your personal data with internal and external third parties for the purposes outlined in this policy. We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

7. International transfers

Many of our external third parties are based outside the UK so their processing of your personal data will involve a transfer of data outside the UK. We will put in place additional safeguards to protect your personal data in such cases.

8. Data security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed.

9. Data retention

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. In some circumstances, we may anonymise your data for research or statistical purposes, in which case we may use this information indefinitely.

10. Your legal rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to request access, correction, erasure, or restriction of processing of your personal data. To exercise these rights, please contact us at [email protected].

Our Full Privacy Policy

This page provides a summary of our privacy policy. For the complete legal details, you can view the full policy in your browser or download it as a PDF file.